Frequently Asked Questions
Everything you need to know about your Healer Labs London experience.
How long does shipping take within the UK and internationally?
Standard UK delivery typically takes 2-4 business days. International shipping times vary by location but generally take between 7-14 business days via our premium global couriers.
What is your return policy for fashion items?
We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, Healer Labs London is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and supply chains that ensure fair labor practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Clearpay.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery in real-time.